Frequently Asked Q & A’s

Online Appointment Scheduling: You can schedule online appointments at  24 hours a day, 7 days a week. All online appointment require a credit card to schedule. We would be happy to add any additional services to your appointment. You can telephone us, if you would like to speak directly to our friendly Salon Coordinator’s at (216) 421-8380. If your Appointment request is over $100 you will be asked to provide a credit card for the appointment.

Online Gift Certificates: Need a last-minute gift? It is easy, simple, and they will love an indulging gift from you. Just personalize an Instant Gift Certificate, email or print, and you are done. Purchase Online!

Gift Certificate Purchases: All gift certificates are nonrefundable, valid for five years, unless purchased as part of a special promotion that may have a specific expiration or specific value. They are not valid on gratuities. Can be used for services or retail purchases. We apologize in advance that all gift certificates are nonrefundable.

Appointment Arrival Time: Please arrive 10 minutes early if you are receiving a Massage, Facial, Body Treatment, or Waxing. If it is your first time at Quintana’s, you’ll kindly be asked to fill out paperwork before your treatment. Arriving late may affect the length of your service, or eliminate the opportunity to receive your service. Arriving late will result in 100% of reserved service amount.

Cancellation Policy: We kindly ask if you need to cancel your appointment please give us 24 hours prior to the start time of your service if you feel that you cannot make it. For same day appointments that are booked, we ask for a minimum of 3 hours prior to any change or cancellation of your appointment(s). For example, if you book a same day appointment on January 3rd, for a 4pm service, please call to cancel by 1pm that day. All services canceled/rescheduled outside of our cancellation policy will be charged 50% of the service.

No-Show Policy: When we have a client fail to show for their appointment(s), it excludes another guest from coming in to receive a service. This is considered a “no-show”. Please note any No Call/No Show more than one time will result in full payment of service before rescheduling or re-booking your next appointment.  If you have any questions please telephone us at (216) 421-8380 or email: [email protected] and we’ll be happy to assist you.

Holiday Cancellation Policy: If your service is scheduled during a holiday or holiday weekend, we require a credit card to reserve any services over $50.

(Regular and Non-Holiday appointment(s) require a credit card for any service(s) exceeding $100 or more, or any appointment scheduled online. All services canceled/rescheduled outside of our cancellation policy will be charged 50% of the service.

About Our Reservation Policies: We strive to deliver a more personalized experience for our guests by keeping our Service Providers booked completely. We ask & encourage guests to join our wait-list, if their preferred Service Providers are all booked. As guests change appointments in advance, it gives us the opportunity to reschedule our Service Providers and get you in. We completely understand that emergencies, life’s changes and unexpected occurrences arise.

We encourage you to please telephone us at (216) 421-8380 if you need to cancel, reschedule, or add-on a new service. We appreciate your understanding. Quintana’s sends text messages, email confirmation appointment reminders, and will also have our friendly Salon Coordinator’s telephone with appointment reminder calls if you wish. We respect your time and choice to patronage us. If the appointment you are scheduling is $100 or more we will kindly ask that you provide us with a credit card for the appointment.

Pre-Paid Services: If you would like to pay for someone’s service in advance, you may purchase a gift certificate online, or pay for the service day of, unfortunately we do not do pre-paid services.

Discounts/Promotions: Discounts apply to one service only, not valid on gift certificate purchases, or previously bought merchandise. Coupons are valid for one time use only. Cannot be combined with any other coupon, offers, or discounts including previously bought gift certificates. Not valid with New Talent Pricing or with Master Technicians

Groomsmen & Day Time Spa Parties:
Groomsmen Parties: Visit the Quintana’s Barbershop & Speakeasy (Prohibition themed bar serving beer, wine, handcrafted cocktails, and of course Bourbon) to get you and your groomsmen wedding ready. Parties may include Haircuts, Shaves, Beard Trim, Massage, Manicures/Pedicures, and Facials. Please feel free to have your Photographer and Videographer arrive to capture your day. You can bring your Tuxedos and change in style. Platters and small plates available upon request.
Day Time Spa Parties: Are a fun and affordable way for groups of 3 or more to celebrate weddings, birthdays and office events during our regular hours. Indulge in a visit to our Speakeasy (Prohibition themed bar serving small plates, wine, handcrafted cocktails, beer, and of course Prosecco) to make your experience amazing. Please pre-book your party in advance. A credit card is required to reserve your party. During busy seasons we cannot guarantee availability. Please telephone one of our friendly Salon Coordinators at (216) 421-8380, for details or e-mail us using the form below.

Spa Reservation Form

Why can’t I use a Quintana’s Gift Card for my Eventbrite Class/Workshop/Event? Unfortunately, Quintana’s Speakeasy Gift Cards can only be used on premise for food + drink. Quintana’s Barber & Dream Spa Gift Cards can only be used on Aveda retail, spa and barbershop services.

Thank you for understanding,
Quintana’s Barber & Dream Spa

For the latest updates regarding Covid-19, please visit the cdc website: