Policies
Your appointments are extremely important to the Quintana’s Barber & Dream Spa service team, we strive to give each guest an experience reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for cancellations.
When we have a guest fail to show or cancel last minute for their scheduled appointment(s), that excludes another guest from coming in to receive a service. At Quintana’s, we send text message and email confirmation appointment reminders as we respect your time and choice to patronage us.
ONE DAY ADVANCE NOTICE IS REQUIRED FOR CANCELLATIONS
If you cancel your appointment less than 24 hours in advance, you will be charged 50% of the scheduled services.
NO SHOWS
Anyone who forgets, or consciously chooses to forgo their appointment, will be charged the full amount of their service.
LATE ARRIVALS
If you are more than 10 minutes late for your appointment, there is a high likelihood that we will need to reschedule, or adjust the service, to accommodate other clients that are scheduled after you. There appointments will end on their designated service times so the next guest is not inconvenienced or delayed. If an appointment does need to be adjusted due to late arrivals, you will still be charged the full service amount.
WHEN YOUR SERVICE PROVIDER IS SICK
We understand our team of service providers get sick or might have an emergency that prevent them from working. We will do everything we can to get you in that week or the following week, with your scheduled service provider or our team of licensed professionals, as soon as possible. As a small business, it is important for us to balance empathy with the need to provide financial stability of our team and small business.
Frequently Asked Q & A’s
Online Appointment Scheduling: You can schedule online appointments at www.QBDS.net 24 hours a day, 7 days a week. All online appointment require a credit card to schedule. We would be happy to add any additional services to your appointment. You can telephone us, if you would like to speak directly to our friendly Salon Coordinator’s at (216) 421-8380. If your Appointment request is over $70 you will be asked to provide a credit card for the appointment.
Online Gift Certificates: Need a last-minute gift? It is easy, simple, and they will love an indulging gift from you. Just personalize an Instant Gift Certificate, email or print, and you are done. Purchase Online!
Gift Certificate Purchases: All gift certificates are nonrefundable, valid for five years, unless purchased as part of a special promotion that may have a specific expiration or specific value. They are not valid on gratuities. Can be used for services or retail purchases. We apologize in advance that all gift certificates are nonrefundable.
Donation Gift Certificate Redemption: All Donation Gift Certificates are valid for 6 months from the event date. Gift certificates are not redeemable for cash, not valid on alcohol, non-transferable and not valid on gratuity. There is no change given back on donation gift certificates. The full amount, or services donated, must be redeemed at one time. Not valid on Saturday’s. Please have the donation gift certificate present at time of redemption. No exceptions.
Holiday Cancellation Policy: If your service is scheduled during a holiday or holiday weekend, we require a credit card to reserve any services over $50.
(Regular and Non-Holiday appointment(s) require a credit card for any service(s) exceeding $70 or more, or any appointment scheduled online. All services canceled/rescheduled outside of our cancellation policy will be charged 50% of the service.
About Our Reservation Policies: We strive to deliver a more personalized experience for our guests by keeping our Service Providers booked completely. We ask & encourage guests to join our wait-list, if their preferred Service Providers are all booked. As guests change appointments in advance, it gives us the opportunity to reschedule our Service Providers and get you in. We completely understand that emergencies, life’s changes and unexpected occurrences arise.
We encourage you to please telephone us at (216) 421-8380 if you need to cancel, reschedule, or add-on a new service. We appreciate your understanding. Quintana’s sends text messages, email confirmation appointment reminders, and will also have our friendly Salon Coordinator’s telephone with appointment reminder calls if you wish. We respect your time and choice to patronage us. If the appointment you are scheduling is $70 or more we will kindly ask that you provide us with a credit card for the appointment.
Pre-Paid Services: If you would like to pay for someone’s service in advance, you may purchase a gift certificate online, or pay for the service day of, unfortunately we do not do pre-paid services.
Discounts/Promotions: Discounts apply to one service only, not valid on gift certificate purchases, or previously bought merchandise. Coupons are valid for one time use only. Cannot be combined with any other coupon, offers, or discounts including previously bought gift certificates. Not valid with New Talent Pricing or with Master Technicians
Groomsmen & Day Time Spa Parties:
Groomsmen Parties: Visit the Quintana’s Barbershop & Speakeasy (Prohibition themed bar serving beer, wine, handcrafted cocktails, and of course Bourbon) to get you and your groomsmen wedding ready. Parties may include Haircuts, Shaves, Beard Trim, Massage, Manicures/Pedicures, and Facials. Please feel free to have your Photographer and Videographer arrive to capture your day. You can bring your Tuxedos and change in style. Platters and small plates available upon request.
Day Time Spa Parties: Are a fun and affordable way for groups of 3 or more to celebrate weddings, birthdays and office events during our regular hours. Indulge in a visit to our Speakeasy (Prohibition themed bar serving small plates, wine, handcrafted cocktails, beer, and of course Prosecco) to make your experience amazing. Please pre-book your party in advance. A credit card is required to reserve your party. During busy seasons we cannot guarantee availability. Please telephone one of our friendly Salon Coordinators at (216) 421-8380, for details or e-mail us using the form below.
Why can’t I use a Quintana’s Gift Card for my Eventbrite Class/Workshop/Event? Unfortunately, Quintana’s Speakeasy Gift Cards can only be used on premise for food + drink. Quintana’s Barber & Dream Spa Gift Cards can only be used on Aveda retail, spa and barbershop services.
Thank you for understanding,
Quintana’s Barber & Dream Spa