Frequently Asked Q & A’s
Online Appointment Scheduling: You can schedule online appointments at www.QBDS.net 24 hours a day, 7 days a week. We would be happy to add any additional services to your appointment. You can telephone us, if you would like to speak directly to our friendly Salon Coordinator’s at (216) 421-8380. If your Appointment request is over $100 you will be asked to provide a credit card for the appointment.
Online Gift Certificates: Need a last-minute gift? It is easy, simple, and they will love an indulging gift from you. Just personalize an Instant Gift Certificate, email or print, and you are done. Purchase Online!
Gift Certificate Purchases: All gift certificates are nonrefundable, valid for five years, unless purchased as part of a special promotion that may have a specific expiration or specific value. They are not valid on gratuities. Can be used for services or retail purchases. We apologize in advance that all gift certificates are nonrefundable.
Appointment Arrival Time: Please arrive 10 minutes early if you are receiving a Massage, Facial, Body Treatment, or Waxing. If it is your first time at Quintana’s, you’ll kindly be asked to fill out paperwork before your treatment.
Cancellation Policy: We kindly ask if you need to cancel your appointment please give us 24 hours prior to the start time of your service if you feel that you cannot make it. For appointments made the day before, we ask for a minimum of 12 hours prior to any change or cancellation of your appointment. For same day appointments that are booked, we ask for a minimum of 3 hours prior to any change or cancellation of your appointment(s). All services canceled/rescheduled outside of our cancellation policy will be charged a $20 fee per service.
No-Show Policy: When we have a client fail to show for their appointment(s), it excludes another guest from coming in to receive a service. This is considered a “no-show” and you may be asked to pre-pay for your next scheduled service. All no-show services will be charged a $20 fee per service. If you have any questions please telephone us at (216) 421-8380 or email: DreamSpa1@sbcglobal.net and we’ll be happy to assist you.
Holiday Cancellation Policy: If your service is scheduled during a holiday or holiday weekend, we require a credit card to reserve any services over $50.
(Regular and Non-Holiday appointment(s) require a credit card for any service(s) exceeding $100 or more. All services canceled/rescheduled outside of our cancellation policy will be charged a $20 fee per service.
About Our Reservation Policies: We strive to deliver a more personalized experience for our guests by keeping our Service Providers booked completely. We ask & encourage guests to join our wait-list, if their preferred Service Providers are all booked. As guests change appointments in advance, it gives us the opportunity to reschedule our Service Providers and get you in. We completely understand that emergencies, life’s changes and unexpected occurrences arise.
We encourage you to please telephone us at (216) 421-8380 if you need to cancel, reschedule, or add-on a new service. We appreciate your understanding. Quintana’s sends text messages, email confirmation appointment reminders, and will also have our friendly Salon Coordinator’s telephone with appointment reminder calls if you wish. We respect your time and choice to patronage us. If the appointment you are scheduling is $100 or more we will kindly ask that you provide us with a credit card for the appointment.
Groomsmen & Day Time Spa Parties:
Groomsmen Parties: Visit the Quintana’s Barbershop & Speakeasy (Prohibition themed bar serving beer, wine, handcrafted cocktails, and of course Bourbon) to get you and your groomsmen wedding ready. Parties may include Haircuts, Shaves, Beard Trim, Massage, Manicures/Pedicures, and Facials. Please feel free to have your Photographer and Videographer arrive to capture your day. You can bring your Tuxedos and change in style. Platters and small plates available upon request.
Day Time Spa Parties: Are a fun and affordable way for groups of 3 or more to celebrate weddings, birthdays and office events during our regular hours. Indulge in a visit to our Speakeasy (Prohibition themed bar serving small plates, wine, handcrafted cocktails, beer, and of course Prosecco) to make your experience amazing. Please pre-book your party in advance. A credit card is required to reserve your party. During busy seasons we cannot guarantee availability. Please telephone one of our friendly Salon Coordinators at (216) 421-8380, for details or e-mail us using the form below.
Why can’t I use a Quintana’s Gift Card for my Eventbrite Class/Workshop/Event? Unfortunately, Quintana’s Speakeasy Gift Cards can only be used on premise for food + drink. Quintana’s Barber & Dream Spa Gift Cards can only be used on Aveda retail, spa and barbershop services.
Thank you for understanding,
Quintana’s Barber & Dream Spa