Q: What do I do if the appointment I am scheduling is for another client and it is a surprise?

A: If you are surprising another client, when scheduling online please book the appointment under your name and include in the comment section who the appointment is for and that it is a surprise. Please use your e-mail address and phone number, as you will receive an e-mail confirmation of the appointment being scheduled, as well as a reminder e-mail/phone call a few days before the service. Also, you can call us at 216-421-8380 and schedule over the phone.

Q: How do I know if my Online Appointment was accepted?

A: If your online appointment submits you will receive an e-mail saying your request has been submitted.  Once your online appointment has been accepted and scheduled you will receive a second e-mail saying that you have been scheduled for your requested service. If you do not receive an         e-mail with in 12-24 hours after submission, please call 216-421-8380 and one of our friendly salon coordinators can confirm if your appointment has been scheduled.

Q: Why is the service provider I am trying to schedule with,  not showing up as an option?

A: If you are trying to schedule a service with a specific service provider, and they are not showing up for the days/times you are looking for, that means they are already booked up, or they are not scheduled to work those days/times. If you are having a hard time finding a day/time that works for you, please feel free to call 216-421-8380 and we can schedule you over the phone, and add you to our Wait-list.