Q: What do I do if the appointment I am scheduling is for another client and it is a surprise?
A: If you are surprising another client, when scheduling online please book the appointment under your name and include in the comment section who the appointment is for and that it is a surprise. Please use your e-mail address and phone number, as you will receive an e-mail confirmation of the appointment being scheduled, as well as a reminder e-mail/phone call a few days before the service. Also, you can call us at 216-421-8380 and schedule over the phone.
Q: How do I know if my Online Appointment was accepted?
A: When you reach the last step of scheduling your online appointment, don’t forget to click request appointment. After you have completed your appointment request, you will see Appointment Request Successful! You will receive an email when your appointment request has been approved. If you do not receive an email, please give us a call at (216) 421-8380 to confirm that your appointment has been scheduled.
Q: Why is the service provider I am trying to schedule with, not showing up as an option?
A: If you are trying to schedule a service with a specific service provider, and they are not showing up for the days/times you are looking for, that means they are already booked up, or they are not scheduled to work those days/times. If you are having a hard time finding a day/time that works for you, please feel free to call 216-421-8380 and we can schedule you over the phone, and add you to our Wait-list.
Q: Why do I need to provide a Credit Card when I have a Gift Certificate?
A: All appointments scheduled online or that includes services $70+ must provide a credit card in order to schedule. The credit card is to hold the appointment. It will only be charged if the appointment is cancelled within less than 24 hours from the scheduled appointment time. The gift certificate will be redeemed as payment day of.